Okay, let's be honest: People don't always like writing, and on the First Certificate, they really don't like formal writing. They're especially not happy about the Letter of Complaint. Why, they say, do they include this on the writing? Why complain? Complaining doesn't work. It's impossible!!
Let me tell you a story about what happened in my home town today.
My hometown is called Kemptville, Ontario. For a long time, it was not a very big place, and it wasn't very rich. That's why a lot of us left: there were no jobs. We went to different places - Toronto, Ottawa, even Spain! - to find work.
Things have changed a lot since then. The town had 2,500 people when I left; it now has about 20,000 living in the area. There are more businesses operating there. It's hard to find a really good job, but it's not hard to find a decent job.
I won't go into all the details (you can read them here); but, on Tuesday, a girl from my home town got fired (perhaps illegally) and decided to complain. And, oh, did she complain. She took the campaign to the media and social media after she complained about being fired illegally. When I joined the Facebook campaign this morning, it had about 200 members. It's now up to 8,820 members. She now has a lawyer and a couple of job offers. And she wouldn't have that if she didn't complain.
Be very careful when you roll your eyes and say that something is impossible. Just because something is new and scary, that doesn't mean that it's impossible.